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Return Policy

Hassle-Free Return Policy
iShopIndian.com is devoted to 100% customer satisfaction. If any item you receive has any defect, faulty workmanship, or defect due to shipping, iShopIndian.com will refund it. Please note that we do not accept returns or provide refunds for fresh food items (such as breads, vegetables, fresh cury leaves etc). In some cases we will provide credit on a case by case basis for future purchases. Also we are unable to accept any unsealed health products as returns.

If you need to return any item that meets these conditions, you must notify our Customer Call Center within 14 days of receipt of your order. Please leave a message at our Customer Call Center at 1-877-786-8876. Your inquiry will be promptly returned within 48 hours. We will issue a 100% item refund, credited to your next iShopIndian.com order or purchasing credit card. (Minus the actual cost of shipping the order to you, if the return is a result of an error other than ours). Please note that if an order is returned to us by the shipping carrier as "undeliverable," both actual outgoing and return shipping charges would be deducted from the original order total (regardless of amount paid for shipping). If the order is requested to be re-shipped, we may charge a "re-packaging fee."

All items must be returned in their original packaging, with all original accessories. Pre-recorded media, such as CDs & DVDs must be unopened to receive a refund. Opened media may be returned only if it contains a manufacturer's defect. If the original is defective, you may exchange these items for the same title if available, if not, exchange credit will be granted for the same media type (CDs for CDs and DVDs for DVDs). Please note that seasonal items such as Diwali and other Indian Holiday merchandise may be subject to a 15% restocking fee.

iShopIndian.com's return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. All items must be returned in its original, unopened condition. iShopIndian.com will refund shipping charges only if the return is a result of our own error. Though we attempt to update all product images, we will not accept any returns due to item packaging for items received being different than shown on the web site.

Customer Call Center: 1-877-786-8876
Or Email at: CustomerCare@iShopIndian.com