NOTE: Due to the current COVID-19 situation all supply networks are either closed or severely strained. In order to ship orders as quickly as possible we may remove and refund out of stock items, replace items with other brands of similar quality and quantity or replace multiples of items with larger packs. No monetary discounts will be made in these cases as long as total pack sizes match the ordered quantity. As supply improves, we will not be making these changes. We greatly appreciate your cooperation during this time.
All order cancellations must be made by telephone at least 24 hours prior to order shipping. We will not be responsible for late shipments during this time. Any order canceled and paid by PayPal will be refunded minus PayPal fees.
Please note that if an order is returned to us by the shipping carrier as "undeliverable" or "refused," both actual outgoing and return shipping charges would be deducted from the original order total (regardless of amount paid for shipping). If the order is requested to be re-shipped, we may charge a "re-packaging fee" and additional shipping charge for the re-shipment.
All items must be returned in their original packaging, with all original accessories. Pre-recorded media, such as CDs & DVDs must be unopened to receive a refund. Opened media may be returned only if it contains a manufacturer's defect. If the original is defective, you may exchange these items for the same title if available, if not, exchange credit will be granted for the same media type (CDs for CDs and DVDs for DVDs). Please note that seasonal items such as Diwali and other Indian Holiday merchandise may be subject to a 15% restocking fee. Any partially used items will not be refunded.
iShopIndian.com's return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. All items must be returned in its original, unopened condition. iShopIndian.com will refund shipping charges only if the return is a result of our own error.
Though we attempt to update all product images, we will not accept any returns due to item packaging for items received being different than shown on the web site.
Frozen items are NOT returnable.
Customer Call Center: 1-877-786-8876
Or Email at: CustomerCare@iShopIndian.com
