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Frozen Shipping Information

Frozen shipping is only available within the continental United States.  We also ship frozen orders ONLY on Mondays. Shipping to Alaska, Hawaii, or any APO is not available.  We do not ship internationally.  Sorry, we cannot ship to P.O. Boxes, but we will be happy to deliver to rural routes with complete addresses and telephone numbers.

Standard Shipping

All frozen shipments are packed in a thermally protected box with enough dry ice to keep your items at a desired temperature during transit. The thermal protectors are reusable and environmentally friendly.

Please allow 3-5 business days for processing time in addition to shipping transit times.  Due to the perishable nature of frozen items, at the time of checkout, you will be prompted to choose an expedited shipping option.

We also charge a low, flat-rate handling charge of $10 for "small" frozen boxes and $15 for "large" frozen boxes to cover the cost of an insulated shipping carton and dry ice. These items are necessary to ensure that your package arrives in satisfactory condition.

Cooler

 

Processing & Delivery Schedule

WEATHER DELAYS:  iShopIndian.com reserves the right to temporarily refrain from processing orders based on severe weather in the transit process.   Customers are notified immediately via phone and/or email of the slight delay.  Usually occurring in winter weather, typical delays are 1-2 business days.

iShopIndian.com strives to provide prompt delivery of our products. Please allow 3-5 business days for processing time in addition to shipping transit times.  Due to the perishable nature of our products, we ship based on the transit times from our facility to the final destination within the same calendar week. For example, an order received on Wednesday, going to California, would not be shipped until the following Monday. We also reserve the right to delay your shipment if the intended delivery date falls on a shipping holiday (Christmas Etc).We cannot ship to Alaska and Hawaii.

Addresses & Availability

iShopIndian.com offers no guarantee of delivery with incorrect addresses. Please ensure all shipping addresses are correct prior to submitting your order. Packages are clearly marked “perishable” and will expire if not kept cold. It is the responsibility of the consumer to ensure that the contents of the package can be placed in the freezer promptly upon delivery. iShopIndian.com is not responsible for packages that are lost, stolen, or perish due to the recipient not being available at the time of delivery. It is the responsibility of the sender to ensure someone is available to receive a gift package at the time of delivery. It is the buyer’s responsibility to make any special arrangements upon delivery for any order shipped to any apartment address.  Typically, UPS will deliver to an apartment lobby.  Please note that UPS will deliver to your doorstep with No Signature Required."

General Information

Your products should be frozen, partially frozen, or cool to the touch when you open the package. Partially thawed products can be re-frozen. iShopIndian.com provides suggested cooking instructions with our perishable products. It is the responsibility of the consumer to follow all health and safety guidelines when thawing and handling products.

Packages may contain partially-dissipated dry ice and/or gel packs.  This is common in the shipping process.  Avoid touching any remaining dry ice with bare skin. You may leave dry ice inside the box to evaporate or use gloves to remove and dispose of the ice in a well-ventilated outdoor location, safely away from children and pets. 

Our products can only be shipped within the continental United States.  We do not ship internationally.